Shipping & Delivery

Which countries do you ship to?
Snower offers free shipping on all products. Some items are available only in specific regions (within the continental US, excluding Hawaii). Check the product page for details or contact us at qdmc2024gyl@126.com.

How much does shipping cost?
Free shipping on all Snower products.

How long does shipping take?
USA: 2–5 business days.

How long does it take to process my order?
Orders are processed and shipped within 2 business days after payment verification.

Can I change my address after shipping?
Changes cannot be made to shipped orders. If your order hasn't shipped yet, contact us at qdmc2024gyl@126.com to update your address.

Tracking says delivered, but I didn’t receive it. What can I do?
Please check with your carrier first—it may be with a neighbor or nearby. If the carrier can’t help, contact us at qdmc2024gyl@126.com, and we’ll open a missing package case.

Why did I receive only part of my order?
Some items may ship separately, and additional tracking numbers may not appear on the order page. Please wait 2–3 days. If the package still hasn’t arrived, contact us at qdmc2024gyl@126.com or +1 (626) 833-0127.